A word on our business policy and practice

We keep things simple and straightforward.

• SmartCoach conducts business openly. There are no “hidden fees or policies.”

• SmartCoach does not require you to sign a contract locking you into a long-term relationship. When you register with us, you are only required to consent to a general memorandum outlining our coaching relationship.

• If you are dissatisfied with our program, you may cancel at any time. No questions asked. Just notify your coach, preferably in writing. Email suffices! We only require that you notify your coach, rather than our headquarter office, given s/he is more familiar with your situation and reason for cancellation.

• When you cancel, regardless of the number of sessions taken or amount paid, you forfeit the tuition applicable to the month of your cancellation. This means if you paid $190 and cancelled at any time during the month, you forfeit the whole amount. There is no prorated refund (we use it to recoup our administrative cost). One’s month is defined from the date one’s registration. So if you enrolled on the 7th of the month one, then the 7th is the first day and the 6th of the following month is the last day of your month.

• If you paid in advance more than 1 month’s tuition to receive discount, we will refund the difference using the same formula. Only difference would be that we will deduct the undiscounted monthly tuition. So, if you paid the discounted 3 month fee of $520 and you cancel the program during the first month, your refund is $330. (Calculated as follows: $520 less the undiscounted one month tuition of $190 equals $320)

• Our product return policy is that if the package has been opened or product is used or damaged, however slight, it’s yours! We apologize for being tough here, but we are not a product-based company, and used or damaged products have little value to us, and cannot be resold to others, so we have to keep things simple and straightforward here. You may return the product if it has not been used, damaged, and its package has not been opened. You must return the product to us at your cost and we will also deduct the original freight cost if refund is warranted.

• We use online payment processing companies. So please pay via our website. Usage of credit cards is strongly encouraged, since they offer greater protection for you in case of dispute or erroneous transaction. We prefer credit cards because they give us processing efficiency to keep our administrative cost low. If you pay by check or cash, someone at SmartCoach has to manually process them, which adds cost. We prefer to focus on coaching! Thank you for your understanding with this matter.

• We are a web-based company so we do not send paper invoices, receipts, notices, etc. Everything is e-based! This practice is not only good for the environment by eliminating paper, but much more efficient. Again, thank you for your cooperation.

We thank you for your understanding and cooperation. If you have additional comments or questions, please email us at info@smartcoach.us